FAQ
Frequently asked questions
Common questions about working with us and each service. Can’t find your answer? Just ask.
Getting started
We have no export team. Can we still export?+
Yes. We work one to one and can handle everything from licences to rebates, so you can focus on production.
Where should we start?+
Without registrations, start with service 1. Already registered? Start with the order flow (services 2–5). Not sure? Request a free export diagnosis.
Do we have to buy every service?+
No. Each of the ten services can be used on its own or combined into a package.
How do you charge?+
We quote individually based on your situation and scope.
Who provides finance and certification?+
Financing comes from licensed financial institutions and certificates from qualified bodies; HANYU reviews, handles and coordinates.
Export licences & registration
Can we export as soon as the filings are done?+
Yes, with the full set of registrations you can trade. Customs, freight, collection and rebates for each order can then be handled under services 2–5.
Service 1 · Import/export licence filings →We have no export staff. Can we still do this?+
Yes. We train you on the systems afterwards, and can also handle every later order for you.
Service 1 · Import/export licence filings →Does the legal representative need to attend in person?+
To be confirmed: which steps need in-person or online identity verification
Service 1 · Import/export licence filings →End-to-end order handling
What if customs inspects the goods?+
Our staff liaise with customs on site, explain the shipment and help with any corrective action until release.
Service 2 · Customs declaration & inspection →Can you handle imports only?+
Yes, we handle both import and export declarations.
Service 2 · Customs declaration & inspection →Why several rounds of checks?+
Inconsistent documents are a common cause of rejections, holds and blocked payments. Checking before shipment keeps that risk low.
Service 3 · Trade documents & pre-checks →Can you handle certificates of origin?+
We prepare and submit the application; the certificate is issued by the issuing body.
Service 3 · Trade documents & pre-checks →Do you offer door to door?+
Yes. We coordinate from pickup in China to delivery overseas.
Service 4 · International freight, clearance & delivery →Which countries does destination clearance cover?+
To be confirmed: countries and ports covered by partner agents
Service 4 · International freight, clearance & delivery →What is needed before filing a rebate?+
The export tax rebate filing must be in place (service 1), and declarations and invoices must be complete and consistent.
Service 5 · Collection, FX settlement & tax rebates →How long does the refund take?+
It depends on the tax authority’s review. We follow it and keep you updated.
Service 5 · Collection, FX settlement & tax rebates →Add-on services
What is a "soft clause"?+
A term the beneficiary cannot control, such as a document that must be issued by the applicant. Spot it before shipping and ask for an amendment.
Service 6 · Letters of credit & trade finance support →Does HANYU lend money?+
No. We review, assist and introduce; financing comes from licensed financial institutions.
Service 6 · Letters of credit & trade finance support →Why does the HS code matter?+
It sets declaration elements, controls and the rebate rate. A wrong code can cause inspections, extra duty or rebate problems.
Service 7 · HS classification & certification handling →Can you handle Gulf certifications?+
To be confirmed: scope for G-Mark, SASO and other Gulf certifications
Service 7 · HS classification & certification handling →Where is the overseas warehouse?+
At CHINA PANDA EXPO in Muscat, Oman, where showroom and storage sit together.
Service 8 · Trade fairs, visits, websites & overseas warehouse →Can we sell locally without staff abroad?+
Yes. The Panda Expo offers shared business space, translation and a local marketing team — no shop or expatriate staff needed.
Service 8 · Trade fairs, visits, websites & overseas warehouse →Is registration guaranteed?+
No. Approval is decided by each country’s authority; a prior search helps assess the risk.
Service 9 · Overseas trademarks & market promotion →Why register first?+
Trademarks are territorial. Registering early helps stop others from filing your brand in the target market.
Service 9 · Overseas trademarks & market promotion →Policy applications & subsidies
Is a subsidy guaranteed?+
No. Approval and amounts are decided by the authorities, and only eligible companies can apply.
Service 10 · Policy applications & trade-service subsidies →Which regions are covered?+
Currently policies in Xi’an, Chengdu, Nanchong, the Eastern New Area and the provincial platform.
Service 10 · Policy applications & trade-service subsidies →Start with a free export diagnosis
Tell us about your products and target markets. We will reply within 2 working days with an initial market-entry path.